Yesterday was an adventure in bureaucracy.
I knew it would be.
I prepared in
advance.
I checked and
rechecked that I had all the information I would need, that I would be able to
answer every question, address every concern, acknowledge and disarm every
argument.
Feeling confident, I entered the fray…..at my daughter’s
high school guidance office.
Here’s the backstory.
My daughter, a high school senior, only requires two classes to graduate—two. Unfortunately, one of them is only offered
during spring semester and she wanted
to take another AP class. So, essentially, she had three classes she wanted to
take. We carefully put those three
classes at the head of her list of requested classes when we completed her
registration form last spring.
She also was planning to take at least two classes—one each
semester—at our local community college, where high school students are allowed
to enroll in classes from a particular list and earn college credit for the cost
of books and a small fee.
I knew there would be trouble when the coordinator called from
the community college to inform us the only time she could attend her requested
class fall semester was Tuesday and Thursday nights from 6-8. Not a good time—it conflicted with church
youth activities and Key Club service projects and afterschool activities that
don’t end until 6pm. Hmm….can it be
changed? Well, not now, we have to wait
to see if other sections are opened. Ok,
please keep me informed. Of course.
The summer passes….don’t hear anything from college
coordinator. Guess there weren’t any
other sections opened. Now we are going
to have to wait until the day fees are due and class schedules are purged for
non-payment. That day passes, I check
available sections…..none.
But what’s this?!
There are twice as many sections as there were in June!! And no phone call ever came!!??!
So, my daughter attends the high students’ orientation session
at the community college—the night before the semester starts. The day before late registration begins. The last day she can drop a class without
getting a zero on her report card at the high school. Yes….a meeting that important and it’s
scheduled at the LAST POSSIBLE MOMENT!!! Knowing the conflicts inherent in the class
she was enrolled in, she did the only thing she could, she dropped the class.
Ok, I’m now ready to figure out another class to attend at
the community college. But to be able to
find one, we need to have her course schedule from the high school. Students can be released during school hours
to attend the classes at the community college, and the school is on a block schedule,
so the class periods are long enough to allow for travel time. But we need to know exactly what times her
classes are scheduled.
Should be easy, right?
Call the school, ask for the guidance office and get her schedule. Yeah, not so much.
It’s a Friday morning….exactly ten days before the start of
the school year and no one answers the phone.
Not in the guidance office, not even the receptionist.
I left multiple messages.
I called several times throughout the
morning.
No response.
At lunchtime, with no one answering the phone or returning
my messages, I assumed everyone was busy and screening their calls, but wouldn’t
be able to ignore me if I was standing in front of them. So, I drove to the school. Not a single car in the parking lot. TEN DAYS until the beginning of school and NO
ONE was home!!!!
So, first day of late registration, which is also the first day of
class, passes and my daughter is in limbo. And the few classes with open seats are closing.
Sunday night I spend perusing the class schedule at the community
college, my daughter at my side. What classes offered at what
times still have open seats? What other
classes would you perhaps like to take?
How do the class times relate to the bell schedule at the high
school? What do you mean you don’t know
the bell schedule??!! (Breathe, just breathe) What other options are available
at the high school in case things need to be changed? What about virtual school options? What classes listed there look interesting?
More than three hours later, we have options. Options for the high school, options at the
community college, options for virtual school.
But everything depends on getting her schedule from the high school.
Side bar here…..for some reason, my daughter’s high school
has decided releasing class schedules is tantamount to releasing the president’s
daily schedule. They don’t mail them,
they won’t give them over the phone and they really, REALLY dislike giving them
out before Open House…which this year is on Thursday night before class starts
on Monday. It’s insane…no other school
in the entire district, as far as I know does it this way. But that’s a harangue I will approach some other
time.
So, knowing this, on Monday morning I skip the phone entirely. With my
certain-she-is-going-to-be-embarrassed-by-her-mother daughter in tow, we go
into battle. Well, truth be told, I
psyched myself up by repeating over and over, flies and honey, flies and
honey. My plan was to be soft-spoken,
personable, understanding but firm. I
was not leaving the school without that schedule. I was hoping there wouldn’t be a battle, but
I was prepared if there needed to be one.
I approach the receptionist, deprecating smile on my face,
gesturing over my shoulder to the guidance office, which was closed and
completely dark. Hi, I was wondering if
you could help me. I need to get my
daughter registered in a different class at ------ and I need to know when her
classes are scheduled here so I can work around them. I don’t even need to know what classes they
are. I just need to know when. And I see the guidance counselors aren’t
available. Can you help?
No.
She can’t.
But maybe the attendance secretary can, her
office is just around the corner.
Thank
you so much…..(and my brain is saying, “Attendance??!
Seriously??!!”
Well, ok….)
And this when it becomes surreal.
Sure, I can help. Let’s
look her up. Oh….hmmm….(At this I peer
through the tiny window into her “office.”
I’d call it an oversized closet) Well, it looks like she’s one of the
seniors they’ve been working on this summer.
(Brain: “WORKING ON!!?? What does
that mean?!!” )
As I lean further through the window, I see on the computer
screen one class in a schedule that should have at least two—and what is the
class? ART!!!! Nowhere on any form did my daughter request
ART!! One semester in her freshman year
convinced her that was not where her interests lay.
Second semester is no better. She has two of the classes she requested,
BUT they are supposed to be taught consecutively, as in one after the
other, not at the same time.
And the required course.
The one she HAS TO HAVE TO GRADUATE??!!!
Nowhere to be seen.
What am I supposed to do now?!!? This I did not plan for. Her entire schedule at the high school needs
to be reworked before we can even begin to visit the issue of the college
course. And where are the guidance
counselors….the ones that HAVE to approve ANY changes??!! In a meeting which will last ALL day!!! REALLY!!! SERIOUSLY!!!
And best news of all…..my
daughter, the SENIOR, is not the only one.
There are at least 20—yes, 20!!—other seniors whose schedules are also,
how did she put it?, oh, right, incomplete.
At this point I was losing my grasp on “flies and honey,
flies and honey.”
As I prepared to
become the high school equivalent of the Terminator in my zeal to locate an
administrator to address this nightmare, something incredible happened.
At that precise moment, having clearly snuck
out of the meeting to get a drink, check email, breathe some different air, but most importantly,
save my sanity, into the office walks the administrative assistant for the
guidance counselors.
I wish I could report she was the cure for all that ailed
my daughter’s schedule, she wasn’t because she could not make the changes
herself—remember only guidance counselors could. But she was able to start the process and she
followed up throughout the day. A schedule
was determined; classes moved to first semester, added to second semester;
options decided on and I left for the community college with at least an idea
of when a course could be added.
Slight delay in the coordinator’s office…doesn’t anyone work
there or is it all about discussions of track and football? A couple of phone calls around campus to
determine if a particular classroom has only the number of seats shown on the
schedule or if it was mislabeled, a visit to the bookstore--long line at one, nope not waiting here--quick service and a-books-will-be-how-much??!! gasp at the other and tada!! Miracle of miracles, my daughter was enrolled in, had books for and
attended her first day of college.
I still don’t understand the reason behind the failure of
class scheduling at the high school and why the school doesn’t allow for
parents to get schedules earlier in the summer to address these kinds of
issues. And I wish there was easier way
to enroll the high schools students at the college—did learn, after the fact, while physically sitting in the office, that it
could’ve been handled over the phone.
But all things together….it was a productive day.
I went to battle with the bureaucracy of two
separate educational organizations and came away conqueror.
Not a bad day’s work.
Thanks to the hero of the day—an
administrative assistant.
They do
control the world, you know.